Please take the time to read these terms and conditions. By using Pawtraits and Pawprint’s website and the services (pet photo sessions and purchasing prints and products), you are agreeing to these terms and conditions.
All prices are in Australian dollars. Prices include GST unless indicated otherwise. All prices are subject to change without notice.
Payment and Payment Methods
The full payment for your order is deducted from your credit card or Bank Transfer on receipt of your order. Payment plans must be made in full once commenced. Accepted payments are by Visa, MasterCard, American Express and Electronic Funds Transfer (Some card transactions may incur a 2% fee). Credit card details are not stored by Pawtraits and Pawprints.
Return and Refund Policy
All sales are final. You will not be able to return the item for a refund or replacement. This includes payment plans which must be paid in full and cannot be cancelled.

Photo sessions, prints and products are non-refundable. Pawtraits and Pawprint does not accept returns for change of mind. Once you have taken possession of a print, Pawtraits and Pawprints is no longer responsible for its quality or composition. If you choose to re-do photos for any reason, it will be considered as a new session and will need to purchase a new session.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the quality of the print does not meet expectations, you may receive a different print of the same size free of charge. You are entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Payment Plans
For interest-free payment plans run through Pawtraits and Pawprints or Payright, there is a minumum 20% deposit required upfront to start payment plan. All sales are final. Orders must not be changes after deposit taken. You are subject to late fees. Prints and Products are non-refundable.
Prints and Products
Prints and Products require up to 4 weeks to be created and will be ready after final payment has been made or upfront through Payright Payment Plans. All orders will be personally delivered by Pawtraits and Pawprints.
Vouchers are valid for 3 years from date of purchase. Vouchers are not transferrable for cash and are non-refundable. Voucher inclusions are as stated on the voucher. Additional Prints and Products can be purchased seperately or given as credit.Prices for additional Prints and Products are subject to change based on session booking date. Sessions can be held NSW wide, however, distances over 20km from Bella Vista (Hills District)) will incur a travel charge of $1 per km.

Sessions ae held at set locations (parks, beaches and bushland) as per the location guide of 12+ locations. Recipients can request a location of their choosing for an additional fee. Please reach out for more information if required.

For more than 3 pets, recipients can include additional pets for an additional fee.

Intellectual property and copyrights
Pawtraits and Pawprint’s holds the copyright to the content of this Website, You must not use or replicate copyright material. If you wish to use content or images, you should submit your request to us at the following email address: [email protected]